Besterfield, Dale H

Total quality management - Delhi Pearson 2016 - xxi, 595p


English

9789332534452


Leadership
Customer Satisfaction
Employee Involvement
Continuous Process Improvement
Supplier Partnership
Performance Measures
Benchmarking
Information Technology
Quality Management Systems
Environmental and Occupational Health and Safety Management Systems
Quality Function Deployment
Quality by Design
Failure Mode and Effect Analysis
Products Liability
Total Productive Maintenance
Management Tools
Statistical Process Control
Experimental Design
Taguchis Quality Engineering

658.401 3 / BES/TO
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