Peppers, Don
Managing customer relationships:A strategic frame work - 2nd - London John Wiley and Sons 2011 - 512p.
9780470423479
Priniciples of managing customer relationships
658.812 / PEP/MA
Managing customer relationships:A strategic frame work - 2nd - London John Wiley and Sons 2011 - 512p.
9780470423479
Priniciples of managing customer relationships
658.812 / PEP/MA