Gray, Janet L
Quality values banking : effective management systems that in create earnings, lower costs, anD provide competitive customer service - New York John Wiley and Sons ,Inc 1992 - 232
0 471 55009 4
customer services
qualIty control
332 .1 / GRA/QU
Quality values banking : effective management systems that in create earnings, lower costs, anD provide competitive customer service - New York John Wiley and Sons ,Inc 1992 - 232
0 471 55009 4
customer services
qualIty control
332 .1 / GRA/QU