Customer satisfaction in new generation banks a case study of times bank (Record no. 142770)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01335nam a22001577a 4500 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 332 |
| Item number | MUK/CU |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Mukesh Shanker M S |
| 245 ## - TITLE STATEMENT | |
| Title | Customer satisfaction in new generation banks a case study of times bank |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Vellanikkara |
| Name of publisher, distributor, etc | College of co-operation, banking and management |
| Date of publication, distribution, etc | 1998 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 43 Pages |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | BSc |
| 520 3# - SUMMARY, ETC. | |
| Abstract | The study entitled “CUSTOMER SATISFACTION IN BANKS – A CASE STUDY OF TIMES BANK” was undertaken with objective of assessing the extend of customer satisfaction in Times bank with respect to selected parameters. A percentage analysis of the primary data was done based on customer responses to various components of service delivery system of Times bank. To examine the extend of customer satisfaction, customer satisfaction index was calculated. The findings of the study revealed that the customers of the bank were highly satisfied (CSI index 80). But shortfalls in services of the bank were identified with respect to certain parameters. It is suggested that the bank should take effective steps to rectify those short falls and to take more efforts to satisfy its clientele, in order to survive healthy in the ever changing banking arena. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | co-operation, banking and management |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Jacob Thomas (Guide) |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Item type | Theses |
| Not for loan | Collection code | Permanent location | Current location | Shelving location | Date acquired | Full call number | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Not For Loan | Reference Book | KAU Central Library, Thrissur | KAU Central Library, Thrissur | Theses | 2016-04-25 | 332 MUK/CU | 173648 | 2016-04-25 | Theses |