Service breakthroughs : Changing the rule of the game
By: Heskett, James L.
Contributor(s): Sasser, Earl W.
Material type:
BookPublisher: New York Free Press 1990Description: 306.ISBN: 002914675 5.Subject(s): Customer service | sales managementDDC classification: 658 .812
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
Books (General)
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College of Co-operation, Banking & Management Library, Vellanikkara | 658 .812 HES/SE (Browse shelf) | Available |
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