TY  - BOOK
AU  - Laws,Eric
TI  - Improving tourism and hospitality services
SN  - 0851999956
U1  - 910.68 
PY  - 2004///
CY  - UK
PB  - CAB International
KW  - Hospitality industry
KW  - Tourism
KW  - Consumer satisfaction
KW  - Leisure, Recreation and Tourism Economics, (New March 2000)
KW  - Marketing and Distribution
KW  - Consumer Economics
KW  - Tourism and Travel
KW  - Management
KW  - Marketing
KW  - Tourist industry
N1  - CAB International
UR  - http://dx.doi.org/10.1079/9780851999951.0000
ER  -