TY  - BOOK
AU  - Haksever, Cengiz 
AU  - Murdick, Robert G
AU  - Render, Barry
AU  - Russell, Roberta S
TI  - Service management and operations
SN  - 0130813389
U1  - 658.21 HAK/SE 
PY  - 2000///
CY  - New Jersey
PB  - prentice hall
ER  -