TY  - BOOK
AU  - Besterfield, Dale H
AU  - Besterfield-Michna, Carol 
AU  - Besterfield, Glen H
AU  - Besterfield-Sacre, Mary
AU  - Hemant Urdhwareshe
AU  - Rashmi Urdhwareshe
TI  - Total quality management
SN  - 9789332534452
U1  - 658.401 3 
PY  - 2016///
CY  - Delhi
PB  - Pearson
KW  - Leadership
KW  - Customer Satisfaction
KW  - Employee Involvement
KW  - Continuous Process Improvement
KW  - Supplier Partnership
KW  - Performance Measures
KW  - Benchmarking
KW  - Information Technology
KW  - Quality Management Systems
KW  - Environmental and Occupational Health and Safety Management Systems
KW  - Quality Function Deployment
KW  - Quality by Design
KW  - Failure Mode and Effect Analysis
KW  - Products Liability
KW  - Total Productive Maintenance
KW  - Management Tools
KW  - Statistical Process Control
KW  - Experimental Design
KW  - Taguchis Quality Engineering
ER  -