TY  - BOOK
AU  - Mendez, KIcab Castaneda
TI  - What's your problem?identifying and solving the five types of process problems
SN  - 9781466552692
U1  - 658.403 
PY  - 2013///
CY  - Newyork
PB  - CRC press
KW  - Single unit process improvement
ER  -