TY  - BOOK
AU  - Gummesson, Evert
AU  - Olsen, Michael D
AU  - Teare, Ruchard
TI  - Service quality in Hospitality organizations
SN  - 0304327883
U1  - 177.1 
PY  - 1996///
CY  - London
PB  - Cassell
KW  - Qualilty management
ER  -