TY  - BOOK
AU  - Besterfield Michna, Carol
AU  - Besterfield -Sacre, Mary
AU  - Besterfield, Dale H.
AU  - Besterfield, Glen H
TI  - Total Quality Management
SN  - 817758412X
U1  - 658.4013 
PY  - 2007///
CY  - New Delhi
PB  - Pearson Education
KW  - Benchmarking
KW  - Leadership
ER  -