TY  - BOOK
AU  - Abhinav, Chaturvedi
AU  - Mukesh, Chaturvedi
TI  - Customer Relationship Management: An Indian Perspective
SN  - 8174464565
U1  - 658.812 
PY  - 2008///
CY  - Delhi
PB  - Excel
KW  - Call Centre Management
ER  -