TY  - BOOK
AU  - Alok Kumar Rai
AU  - Alok Kumar Rai
TI  - Customer Relationship Management: Concept and Cases
SN  - 9788120346956
U1  - 658.812 AIO/CU 
PY  - 2013///
CY  - Delhi
PB  - PHI Learning Private Limited
KW  - Relationship in Business
ER  -