TY  - BOOK
AU  - Bhavi Chhaya
AU  - Bhavi Chhaya
TI  - Customer Relationship Management
SN  - 9789381460078
U1  - 658.812 
PY  - 2013///
CY  - New Delhi
PB  - Centrum Press
KW  - Shopping in Hospitality Segment
ER  -