TY  - BOOK
AU  - JILL DYCHE
TI  - THE CRM HANDBOOK: A BUSINESS GUIDE TO CUSTOMER RELATIONSHIP MANAGEMENT
SN  - 97-881-775-8762-3
U1  - 658.8 JIL/TH 
PY  - 2013///
CY  - NIDA
PB  - PEARSON
ER  -