TY  - BOOK
AU  - Ghallagher, Richard S
TI  - What to say to a porcupine:20 humorous tales that get to the heart of great  customer service
SN  - 9788184975451
U1  - 658.4012 
PY  - 2012///
CY  - Newdelhi
PB  - BPI india pvt ltd
KW  - Service strategy
ER  -