TY  - BOOK
AU  - Bounds, Greg
AU  - Yorks, Lyle
TI  - Beyond total quality management:toward the emerging pradigm 
SN  - 9780071132384
U1  - 658.5 
PY  - 1994///
CY  - New Delhi
PB  - Mcgraw hill education
KW  - Stage of anomalies for management
ER  -