TY  - GEN
AU  - Eisenbach, Elizabeth R
AU  - Hinckley, Ann T
AU  - Thomas, Diana M
TI  - Effective reference librerian
SN  - 0-12-688720-9
U1  - 020 THO 
CY  - Newyork, Academic Press
KW  - Reference librarian/ reference seruices
ER  -