TY  - BOOK
AU  - Clarke,Liz
TI  - Essence of change
SN  - 81 203 1196 5
U1  - 658.406 
PY  - 1997///
CY  - New Delhi
PB  - Prentice -Hall of India Pvt.Ltd
KW  - Managing resistance
KW  - timing and transition
ER  -