Kerala Agricultural University Central Library Search for 'su:{customer}'

Marketing management : analysis, planning, implementation and control

By Kotler,Philip. New Delhi Prentice -Hall of India Pvt.Ltd 1999 . 789 81 203 1178 7

Place Hold on Marketing management : analysis, planning, implementation and control

Essence of competitive strategy

By Faulkner,David. New Delhi Prentice -Hall of India Pvt.Ltd 1997 . 134 81 203 1198 1

Place Hold on Essence of competitive strategy

Complete idiot`s guide to great customer service

By Karr,Ron. New Delhi Prentice-Hall of India Pvt.Ltd. 1998 . 326 8120314123

Place Hold on Complete idiot`s guide to great customer service

Customer relationship management in indian banking industry

New Delhi New Century Publications 2008 . 246 8177081527

Place Hold on Customer relationship management in indian banking industry

CRM In Services Sector : Practical Approach

Hyderabad Icfai Books 2005 . 195 8178817527

Place Hold on CRM In Services Sector : Practical Approach

Strategic Customer Planning; How to Develop and Implement A Strategic Account Plan

By Melkman,Alan. NewDelhi Viva Books 2009 . 250 9788130910499

Place Hold on Strategic Customer Planning; How to Develop and Implement A Strategic Account Plan

Relationship marketing

By Godson, Mark . new delhi Oxford 2009 . 361 9780199580842

Place Hold on Relationship marketing

Customer relationship management:concept and cases

By Alok kumar ,Rai. new delhi PHI learning private limited 2010 . 246 9788120335387

Place Hold on Customer relationship management:concept and cases

Seven power strategies for building customer loyalty

By Paul.R,Timm. San francisco Amacom 2001 . 224 081440569X

Place Hold on Seven power strategies for building customer loyalty

Market-based management

By Best,Roger J. Newdelhi PHI Learning Pvt.Ltd. 2009 . 489 9788120338968

Place Hold on Market-based management

Bank marketing

By Hari,Shankar. India Aadi publications 2012 . 307 9789380902715

Place Hold on Bank marketing

Delivering Satisfaction and Service Quality : A customer-Based Approach for Libraries

By Hernon,Peter. New Delhi Indiana Publishing House 2009 . 181 8184082428

Place Hold on Delivering Satisfaction and Service Quality : A customer-Based Approach for Libraries

Managing tourism and hospitality services:

UK CAB International 2006 . 1 online resource (xvii, 337 pages) : , CAB International 1845930126 (alk. paper) | 9781845930127

Place Hold on Managing tourism and hospitality services:

Strategic marketing text and cases:

By Shajahan, S. New Delhi Viva Books 2010 . vi, 575p. 9788130912691

Place Hold on Strategic marketing text and cases:

Banking and insurance

By Jagroop Singh. New Delhi Kalyani Publishers 2016 . 29.14p. 9789327260007

Place Hold on Banking and insurance

Customer relationship management :

By Buttle, Francis . London Routledge 2015 . xxv, 400p. 9781138789821

Place Hold on Customer relationship management :

Principles and systems of banking

By Popli, G S. New Delhi PHI Learning Private Limited 2016 . v, 249p. 9788120351783

Place Hold on Principles and systems of banking

Marketing management

By Priyanka . New Delhi Atlantic Publishers and Distributors (P) Ltd. 2016 . viii, 278p. 9788126918638

Place Hold on Marketing management

Product design and development

By Ulrich, Karl T. New Delhi McGraw hill education (India) pvt Ltd 2012 . xvi, 413p. 9789352601851 | 9352601858

Place Hold on Product design and development

Marketing analytics:

By Winston, Wayne L. Hoboken John Wiley & sons 2014 . xxx, 690p. 9788126548620

Place Hold on Marketing analytics:

Total quality management

By Suganthi, L . Delhi PHI learning Pvt.Ltd. 2004 . xiii, 394p. 9788120326552

Place Hold on Total quality management

Managing marketing:

By Capon, Noel. New Delhi Wiley India Pvt Ltd 2014 . xxviii, 677p. 9788126548514

Place Hold on Managing marketing:

Banking operations and procedure

By Fazal Ahmed. New Delhi Horizon Press 2017 . viii, 276p. 9789383096596

Place Hold on Banking operations and procedure

CRM handbook:

By Dyche, Jill. Noida Pearson India Education Services Pvt. Ltd 2002 . 331p. 9788177587623

Place Hold on CRM handbook:

Total quality management

By Besterfield, Dale H. Delhi Pearson 2016 . xxi, 595p 9789332534452

Place Hold on Total quality management

Know your banking-I:

Mumbai | New Delhi Indian Institute of Banking and Finance 2015 . xiii, 154p. 9789350716069

Place Hold on Know your banking-I:

Non banking financial companies

New Delhi | Mumbai Taxmann Publications | Indian Institute of Banking and Finance 2017 . xxx, 485p. 9789386635921

Place Hold on Non banking financial companies

Customer service and banking codes and standards

New Delhi | Mumbai Taxmann Publications | Indian Institute of Banking & Finance 2017 . xxxii, 508p. 9789386189707

Place Hold on Customer service and banking codes and standards

Inclusive growth:

New Delhi | Mumbai Taxmann Publications | Indian Institute of Banking and Finance 2009 . 240p. 9789350710340

Place Hold on Inclusive growth:

Handbook on debt recovery

Mumbai | New Delhi Indian Institute of Banking and Finance | Taxmann Publications (P.) Ltd. 2017 . xxiv, 311p 9789386394064

Place Hold on Handbook on debt recovery

Anti-money laundering and know your customer

Delhi Macmillan publishers India Pvt. Ltd. | Indian Institute of Banking and Finance 2016 . 249p. 9780230331969

Place Hold on Anti-money laundering and know your customer

Co-operative banking:

Delhi | Mumbai Macmillan Publishers India | Indian Institute of Banking and Finance 2017 . 303p. 9789386263599

Place Hold on Co-operative banking:

Banking:

Mumbai | New Delhi Indian Institute of Banking and Finance | Taxmann Publications 2015 . 172p. 9789350717448

Place Hold on Banking:

Marketing research:

By Wilson, Alan. New Delhi Dorling Kindersley 2012 . xxii, 410p. 9789332535572

Place Hold on Marketing research:

Marketing management

By Winer, Russ. New Delhi Pearson 2015 . 492p. 9789332543140

Place Hold on Marketing management

Marketing management:

Noida Pearson India Education Services Pvt. Ltd, 2018 . E.7p. 9789332587106

Place Hold on Marketing management:

Marketing management :

By Ramaswamy, V S . New Delhi Sage Publications 2018 . 798p. 9789352807383

Place Hold on Marketing management :

Tilt:

By Niraj Dawar. Boston Harvard Business Review Press 2013 . 228p. 9781422187173

Place Hold on Tilt:

Customer satsfaction in commercal banks-A case study of south ndian bank ltd.

By Sachu R. 2011

Place Hold on Customer satsfaction in commercal banks-A case study of south ndian bank ltd.

Managing customer relationships:A strategic frame work

By Peppers, Don. London John Wiley and Sons 2011 . 512p. 9780470423479

Place Hold on Managing customer relationships:A strategic frame work

Quality planning and analysis : from product development through use

By Gryna, Frank M. New Delhi Tata Mc Graw -Hill Publishing Company Limited 1992 . 629 0 07 099385 8

Place Hold on Quality planning and analysis : from product development through use

Service breakthroughs : Changing the rule of the game

By Heskett, James L. New York Free Press 1990 . 306 002914675 5

Place Hold on Service breakthroughs : Changing the rule of the game

Satisfying internal customers first

By Chang, Richard Y. New Delhi Wheeler Publishing 1994 . 104 8175441143

Place Hold on Satisfying internal customers first

Services management : An intergrated approach

By Dierdonck, Roland Van. London Pitman Publishing Ltd 1998 . 504 o0273635255

Place Hold on Services management : An intergrated approach

Managing aquality system using BS/EN/ISO 9000

By Ashton, David. London Kogan page Ltd 1995 074941443X

Place Hold on Managing aquality system using BS/EN/ISO 9000

Sampoorna Banking : Objective question Bank

By Gupta, A K. Meerut A.S Prakashan 1993 . 298

Place Hold on Sampoorna Banking : Objective question Bank

Tompeters reinventing work : the professional service from 50

By Peters, Tom. New York Alfred A Knopf Inc 1999 . 228 0375407715

Place Hold on Tompeters reinventing work : the professional service from 50

Smart things to know about customers

By Jay, Ros. U K Capstone Publishing Limited 1999 . 202 1 84112 037 5

Place Hold on Smart things to know about customers

Marketing nuggests : conceptual dimessions in marketing

By RameshKumar, S. New Delhi Vikas Publishing House Pvt .Ltd 1998 . 362 8125905383

Place Hold on Marketing nuggests : conceptual dimessions in marketing

Banking law and practice : with reference to India

By Raman, BS. Mangalore United publishers 1997 . 560

Place Hold on Banking law and practice : with reference to India