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1. What to say to a porcupine:20 humorous tales that get to the heart of great customer service

by Ghallagher, Richard S.

Edition: 1Material type: book Book Publisher: Newdelhi BPI india pvt ltd 2012Availability: Items available for loan: College of Co-operation, Banking & Management Library, Vellanikkara [Call number: 658.4012 GAL/WH] (1).

2. Seeing is believable:how the new art of visual management can boost performance throughout your organizaton

by Lift, Stewart | Possey, Pamela A.

Edition: 1Material type: book Book Publisher: Newdelhi BPI india pvt ltd 2012Availability: Items available for loan: College of Co-operation, Banking & Management Library, Vellanikkara [Call number: 005.369 LIF/HO] (1).

3. Built to learn:inside stiry of how rockwell collins became a true learning organization

by Purington, Cliff | Butler, chris gale, Sarah fister.

Material type: book Book Publisher: Newdelhi BPI India pvt ltd 2012Availability: Items available for loan: College of Co-operation, Banking & Management Library, Vellanikkara [Call number: 658 PUR/BU] (1).

4. Click through:a practical guide to starting and running your business online

by Mackey, Aisling.

Edition: 1Material type: book Book Publisher: New Delhi BPI India pvt Ltd 2012Availability: Items available for loan: College of Co-operation, Banking & Management Library, Vellanikkara [Call number: 004.678 MAC/CL] (1).

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