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1. Un Common Service How to win by putting customers at the core of your business

by Frances Frei | Anne Morriss.

Edition: 1stMaterial type: book Book Publisher: Massachusetts Harvard Business Review Press 2012Availability: Items available for loan: College of Co-operation, Banking & Management Library, Vellanikkara [Call number: 658.812 FRE/UN] (1).

2. UNCOMMON SERVICE: HOW TO WIN BY PUTING CUSTOMERS AT THE CORE OF YOUR BUSINESS

by FRANCES FREI, ANNE MORRISS.

Edition: 1Material type: book Book Publisher: BOSTON HARWARD BUSINESS REVIEW PRESS 2012Availability: Items available for loan: College of Co-operation, Banking & Management Library, Vellanikkara [Call number: 658.8 FRE/UN] (1).

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