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008 | 140316s9999 xx 000 0 und d | ||
020 | _a9788120335387 | ||
082 |
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100 | _aAlok kumar ,Rai | ||
245 | _aCustomer relationship management:concept and cases | ||
250 | _a1 | ||
260 |
_anew delhi _bPHI learning private limited _c2010 |
||
300 | _a246 | ||
650 | _acustomer relationship management | ||
942 |
_2ddc _cBK |
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999 |
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