000 00442nam a2200157Ia 4500
008 140316s9999 xx 000 0 und d
020 _a9788120335387
082 _a658.812
_bALO/CU
100 _aAlok kumar ,Rai
245 _aCustomer relationship management:concept and cases
250 _a1
260 _anew delhi
_bPHI learning private limited
_c2010
300 _a246
650 _acustomer relationship management
942 _2ddc
_cBK
999 _c10618
_d10618