000 00449nam a2200169Ia 4500
008 140316s9999 xx 000 0 und d
020 _a9788126509133
082 _a658.812
_bKUM/CU
100 _aKumar ,V
245 _aCustomer Relationship Management : A databased approach
260 _aNew Delhi
_bJohn Wiley & Sons
_c1999
300 _a308
650 _aManagement
650 _aMarketing
700 _aReinartz,Werner J
942 _2ddc
_cBK
999 _c12875
_d12875