000 00306nam a2200121Ia 4500
008 161229s9999 xx 000 0 und d
082 _a658.5 GAN/PR
100 _aGannon, Thomas A
245 _aProduct service manageement
260 _bTaraporevala Publishing
_aBombay
300 _a169
942 _cBK
999 _c152260
_d152260