000			00317nam a22001337a 4500
020			_a978-81-8094-194-8
082			_a658.812 SHA/CU
100			_aR SHANTHI
245			_aCUSTOMER RELATIONSHIP MANAGEMENT
250			_a1
260			_aCHENNAI, NEW DELHI _bMJP PUBLISHERS _c2013
300			_a248
942			_2ddc _cREF
999			_c177894 _d177894