000 00401nam a22001697a 4500
003 OSt
020 _a9789350300121
082 _a658.42
_bSAN/SE
100 _aSandip K Bhatt
245 _aService management and marketing
250 _a1
260 _aNew Delhi
_bOxford book company
_c2011
300 _a308p.
650 _aStrategic management
700 _aManisha S Bhatt
942 _2ddc
_cREF
999 _c178011
_d178011