000			00508nam a2200205Ia 4500
008			140306s9999 xx 000 0 und d
041			_aeng
082			_a658 _bPAT/SE
100			_aPatankar, Sanjay V
245			_aServices management
250			_a1
260			_aBombay _bHimalaya Publishing House _c 1999
300			_a152
365			_bRs .98
650			_aconsumerism
650			_aindustrial financial services
650			_alaw of tort
650			_aservice management
942			_2ddc _cBK
999			_c178410 _d178410