000			00507nam a2200193Ia 4500
008			140306s9999 xx 000 0 und d
020			_a002914675 5
041			_aeng
082			_a658 .812 _bHES/SE
100			_aHeskett, James L
245			_aService breakthroughs : Changing the rule of the game
260			_aNew York _bFree Press _c 1990
300			_a306
365			_bU.S.D.32.15
650			_aCustomer service
650			_asales management
700			_aSasser, Earl W
942			_2ddc _cBK
999			_c178416 _d178416