| 000 | 00390nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 140306s9999 xx 000 0 und d | ||
| 020 | _a0761993711 | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bBAL/CU |
||
| 100 | _aBalachandran, S | ||
| 245 | _aCustomer- driven services management | ||
| 260 |
_aNew Delhi _bResponse Books _c1999 |
||
| 300 | _a333 | ||
| 365 | _bRs. 425 | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c178573 _d178573 |
||