| 000 | 00486nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 140306s9999 xx 000 0 und d | ||
| 020 | _a0304327883 | ||
| 041 | _aeng | ||
| 082 |
_a177.1 _bOLS/SE |
||
| 100 | _aGummesson, Evert | ||
| 245 | _aService quality in Hospitality organizations | ||
| 260 |
_aLondon _bCassell _c1996 |
||
| 300 | _a316 | ||
| 365 | _bUKP.19 | ||
| 650 | _aQualilty management | ||
| 700 | _aOlsen, Michael D | ||
| 700 | _aTeare, Ruchard | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c181776 _d181776 |
||