| 000 | 00599nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 140306s9999 xx 000 0 und d | ||
| 020 | _a0 471 55009 4 | ||
| 041 | _aeng | ||
| 082 |
_a332 .1 _bGRA/QU |
||
| 100 | _aGray, Janet L | ||
| 245 | _aQuality values banking : effective management systems that in create earnings, lower costs, anD provide competitive customer service | ||
| 260 |
_aNew York _bJohn Wiley and Sons ,Inc _c 1992 |
||
| 300 | _a232 | ||
| 365 | _bU.S.D.79.95 | ||
| 650 | _acustomer services | ||
| 650 | _aqualIty control | ||
| 700 | _aHarvey, Thomas W | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c183154 _d183154 |
||