000 00581nam a2200229Ia 4500
008 140306s9999 xx 000 0 und d
020 _a817758412X
041 _aeng
082 _a658.4013
_bBES/TO
100 _aBesterfield Michna, Carol
245 _aTotal Quality Management
250 _a3
260 _aNew Delhi
_bPearson Education
_c2007
300 _a652
365 _bRs.355/-
650 _aBenchmarking
650 _aLeadership
700 _aBesterfield -Sacre, Mary
700 _aBesterfield, Dale H.
700 _aBesterfield, Glen H
942 _2ddc
_cBK
999 _c186260
_d186260