| 000 | 00601nam a2200217Ia 4500 | ||
|---|---|---|---|
| 008 | 140306s9999 xx 000 0 und d | ||
| 020 | _a9780070660076 | ||
| 041 | _aeng | ||
| 082 |
_a658.8 _bZEI/SE |
||
| 100 | _aBitner, Mary Jo | ||
| 245 | _aServices Marketing : Integrating Customer Focus Across the firm | ||
| 250 | _a4 | ||
| 260 |
_aNew Delhi _bTata McGraw - Hill Publishing Company Ltd. _c2008 |
||
| 300 | _a743 | ||
| 365 | _bRs. 425/- | ||
| 650 | _aConsumer behaviour | ||
| 700 | _aGremler, Dwayne D. | ||
| 700 | _aPandit, Ajay | ||
| 700 | _aZeithaml, Valarie A | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c186644 _d186644 |
||