000 00383nam a2200157Ia 4500
008 140306s9999 xx 000 0 und d
020 _a8174465316
041 _aeng
082 _a658.812
_bSUB/CU
100 _aSubhasish, Das
245 _aCustomer Relationship Management
260 _aNew Delhi
_bExcel Books
_c2007
300 _a129
365 _bRs.175/-
942 _2ddc
_cBK
999 _c187749
_d187749