000 00382nam a22001457a 4500
003 OSt
020 _a9788131759394
082 _a658.8
100 _aLOV/SE
245 _aServices Marketing: People, Technology, Strtegy
250 _a7th
260 _aSouth Asia
_bDorling Kindersley (India) Pvt Ltd
_c2011
650 _aConsumer Behaviour In a Services Context
942 _2ddc
_cBK
999 _c188932
_d188932