000 00435nam a22001697a 4500
003 OSt
020 _a9788120346956
082 _a658.812 AIO/CU
_bAIO/CU
100 _aAlok Kumar Rai
245 _aCustomer Relationship Management
_bConcept and Cases
250 _a2nd
260 _aDelhi
_bPHI Learning Private Limited
_c2013
300 _a501
650 _aRelationship in Business
700 _aAlok Kumar Rai
942 _2ddc
_cBK
999 _c189117
_d189117