| 000 | 00431nam a22001577a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 020 | _a9788184975451 | ||
| 082 |
_a658.4012 _bGAL/WH |
||
| 100 | _aGhallagher, Richard S | ||
| 245 | _aWhat to say to a porcupine:20 humorous tales that get to the heart of great customer service | ||
| 250 | _a1 | ||
| 260 |
_aNewdelhi _bBPI india pvt ltd _c2012 |
||
| 300 | _a111p. | ||
| 650 | _aService strategy | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c189976 _d189976 |
||