000 00337nam a22001457a 4500
003 OSt
020 _a9781422125083
082 _a658.40
_bHAR/MA
100 _aHarvard business press
245 _aManaging difficult interactions
250 _a1
260 _aBoston
_bHarvard business press
_c2008
300 _a84p.
942 _2ddc
_cBK
999 _c190559
_d190559