000			00367nam a22001577a 4500
003			OSt
020			_a9788131732274
082			_a658.4013 _bBES/TO
100			_aBesterfield, dale, H et.al
245			_aTotal quality management
250			_a3,ed.
260			_aNew Delhi _bPearson _c2011
300			_a558p.
650			_aCustomer satisfaction
942			_2ddc _cBK
999			_c191019 _d191019