| 000 | 00385nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 140316s9999 xx 000 0 und d | ||
| 020 | _a9780750655026 | ||
| 082 |
_a658.812 _bBUT/CU |
||
| 100 | _aButtle,Francis | ||
| 245 | _aCustomer Relationship Management : Concepts and Tools | ||
| 260 |
_aOxord _bButterworth - Heinmann _c2009 |
||
| 300 | _a359 | ||
| 650 | _aCRM | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c9355 _d9355 |
||