Bitner, Mary Jo
Services Marketing : Integrating Customer Focus Across the firm - 4 - New Delhi Tata McGraw - Hill Publishing Company Ltd. 2008 - 743
9780070660076
Consumer behaviour
658.8 / ZEI/SE
Services Marketing : Integrating Customer Focus Across the firm - 4 - New Delhi Tata McGraw - Hill Publishing Company Ltd. 2008 - 743
9780070660076
Consumer behaviour
658.8 / ZEI/SE