| 000 -LEADER |
|---|
| fixed length control field |
00601nam a2200217Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
140306s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780070660076 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.8 |
| Item number |
ZEI/SE |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Bitner, Mary Jo |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Services Marketing : Integrating Customer Focus Across the firm |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
4 |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc. |
New Delhi |
| Name of publisher, distributor, etc. |
Tata McGraw - Hill Publishing Company Ltd. |
| Date of publication, distribution, etc. |
2008 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
743 |
| 365 ## - TRADE PRICE |
|---|
| Price amount |
Rs. 425/- |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Consumer behaviour |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Gremler, Dwayne D. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Pandit, Ajay |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Zeithaml, Valarie A |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books (General) |
