| 000 -LEADER |
|---|
| fixed length control field |
00370nam a22001457a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780749442415 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
NEW/WH |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Newell, Frederick |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Why crm doesn't work:how to win by letting customers manage the relationship |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
1, |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc. |
New Delhi |
| Name of publisher, distributor, etc. |
Koganpage |
| Date of publication, distribution, etc. |
2004 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
263p. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books (General) |
