Customer Relationship Management : Perspectives from the Marketplace
By: Knox,Simon.
Contributor(s): Maklan,Stan | Payne,Adrian | Peppard,Joe | Ryals,Lynette.
Material type:
BookPublisher: Oxford Butterworth - Heinemann 2009Description: 302.ISBN: 9780750656771.Subject(s): CRM | CRMDDC classification: 658.812
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KAU Central Library, Thrissur General | 658.812 KNO/CO (Browse shelf) | Available | 217706 |
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| 658.812 BUT/CU Customer relationship management : | 658.812 DYC/CR CRM handbook: | 658.812 KAR/CO Complete idiot`s guide to great customer service | 658.812 KNO/CO Customer Relationship Management : Perspectives from the Marketplace | 658.812 KUM/CU Customer Relationship Management : A databased approach | 658.812 PRA/FU Future of competition: co-creating unique value with customers | 658.812 PRA/FU Future of competition: co-creating unique value with customers |
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