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1998 - 20002

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End date: 2009Subject: search.filters.subject.co-operation, banking and management

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    Impact of dairy development scheme- a case study of sasthamcotta primary co-operative agricultural and rural development bank (PCARDB)
    (College co-operation, banking and management, Vellanikkara, 2000) Unnikrishanan, A R; Jacob Thomas
    The study entitled “IMPACT OF DAIRY DEVELOPMENT SCHEME – A CASE STUDY OF SASTHAMCOTTA PCARDB’ was under with the objectives of examining the impact of scheme on the beneficiaries. The analysis was done with the help of information generated through a field survey of 25 beneficiaries who have availed loan facility from the bank between the years 1997 and 1998. The study is limited to Kunnathoor Taluk of Kollam District. Statistical tools like simple average, percentage growth rate etc., were used to interpret the data besides tabular analysis. Analysis made on the scheme revealed the fact that the assistance under the scheme has a positive impact on income employment and milk production among all classes of beneficiaries. However, the performance of the scheme in the field is likely to improve if the bank exercise proper care in identification of beneficiaries and is follow up of the working at the scheme.
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    Customer satisfaction in new generation banks a case study of times bank
    (College of co-operation, banking and management, Vellanikkara, 1998) Mukesh Shanker, M S; Jacob Thomas
    The study entitled “CUSTOMER SATISFACTION IN BANKS – A CASE STUDY OF TIMES BANK” was undertaken with objective of assessing the extend of customer satisfaction in Times bank with respect to selected parameters. A percentage analysis of the primary data was done based on customer responses to various components of service delivery system of Times bank. To examine the extend of customer satisfaction, customer satisfaction index was calculated. The findings of the study revealed that the customers of the bank were highly satisfied (CSI index 80). But shortfalls in services of the bank were identified with respect to certain parameters. It is suggested that the bank should take effective steps to rectify those short falls and to take more efforts to satisfy its clientele, in order to survive healthy in the ever changing banking arena.